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I don’t have a business account with them but have had a Prime subscription since Prime became a thing and have to say that something has changed in regards to the support as of late and not for the better.
Last week, we had 6 orders scheduled to arrive to our house and we got notifications for all that they had been delivered to the office and handed to reception, which we don’t have, just a porch and a door. My wife contacted support to tell them and they said they would refund all of the orders without even looking to see where they got delivered to. The support person gave a few different totals, none of which were correct and we ended up having to go through our orders to add up the refund total since he couldn’t do it correctly. After all of that a refund was issued… and then the packages were delivered about 30 minutes later.
We have been trying for days now to let them know that the packages were delivered so we could be billed correctly but so far, every person we’ve talked to has said they’re allowed to refund but not allowed to charge us and that it had to be passed to someone above them.
I don’t have a lot of faith that they’ll figure it out and worry that some day, they’ll just cancel our account because they detected some type of fraud.
Holy, this is insane. Your are complaining about the excellent customer service they provided to you? Your making up some delusion that they will claim you frauded them and suspend your account? It’s absolutely insane I’m sorry. I can just tell your some know it all who thinks they’re better than those trying to help them. Your customer support agent was trying and did successfully help you and you belittle them for having trouble adding up the total. For all you know it could have been there first solo day on the job. You act like you’ve never made a single mistake.
lol, calm down there, captain commenter. You’re going to blow a gasket.
Yours already blew mate. You calling again today or have you finally accepted defeat?
Nothing as complicated as business accounts for me, but the failure rate on deliveries has increased for me over the last ~12 months. To where if I need a thing with some urgency, I am back to finding and buying it locally because Amazon next day shipping or whatever x timeframe shipping is not reliable.
Quick shipping with reliable ETA was my main reason for paying for Prime, so I’ll let it lapse at the end of the current subscription. I certainly wasn’t paying for access to Prime video.
So buy it locally then what are you even complaining about? Who gets something they urgently need delivered anyways. Boohoo one of your god knows how many basically free deliveries arrived a day or two late. It costs a burger king whopper meal for a month of free deliveries. Like Amazon should charge entitled ass customers like you more than that. Who even knows why it arrived late? Maybe your delivery driver got mauled by a pitbull and had to go to the hospital? Who gives a fuck though all that matters is your “urgently” needed delivery was late at no fault other than your own for buying something so urgently needed online.
Oh, weird. With all the Musk fanboys lately, I had entirely forgotten about Bezos boot lickers. Keep giving your money to corporations for their broken commitments, Daddy Bezos wants to launch another rocket and needs your charitable donations.
Look around, it’s corporations everywhere. The Internet you are using? Corporation. The device you connect to the Internet? Corporation. The place you buy your food? Corporation. The actual food itself? Mostly corporation. The toilet you shit on? Corporation. First it was delayed shipping your mad about. Now your mad about corporations. Can tell your like 15 years old. Don’t worry kid you’ll get it figured out soon.
You’re talking about “bezos and musk bootlickers” when you’re doing the same shit? You’re bootlicking your local businesses who buy all their inventory from some corporation? Wanna get away from corporations? Move to some remote town with a population or 5000 in some other country maybe in a communist country would suit you well.
I’m impressed that the Smooth Brain Society is becoming so active on Lemmy. It took you all a while to figure out how to sign up for accounts but, boy, did you guys sure go nuts after you got there.
That’s why Amazon’s quarterly profits have more than tripled since last year. You guys are correct Amazon delivery service is sooo shit. Always delaying my orders making me want to shop elsewhere. It makes so much sense now why their quarterly profits have tripled.
