Article and rant detailing my extremely negative experience with business account opening and network gear order on Amazon, covering difficulty in getting customer support, difficulty setting up business account, difficulty reporting potential security issue, shipment of second-hand open-box devices instead of new items, Amazon's refusal to send replacements, problems with the process of used items collection and associated refund, barrage of auto-generated emails, zero customer care, my subsequent decision to shop local, other details, and more
  • Schwim Dandy@lemm.eeEnglish
    0·
    8 months ago

    I don’t have a business account with them but have had a Prime subscription since Prime became a thing and have to say that something has changed in regards to the support as of late and not for the better.

    Last week, we had 6 orders scheduled to arrive to our house and we got notifications for all that they had been delivered to the office and handed to reception, which we don’t have, just a porch and a door. My wife contacted support to tell them and they said they would refund all of the orders without even looking to see where they got delivered to. The support person gave a few different totals, none of which were correct and we ended up having to go through our orders to add up the refund total since he couldn’t do it correctly. After all of that a refund was issued… and then the packages were delivered about 30 minutes later.

    We have been trying for days now to let them know that the packages were delivered so we could be billed correctly but so far, every person we’ve talked to has said they’re allowed to refund but not allowed to charge us and that it had to be passed to someone above them.

    I don’t have a lot of faith that they’ll figure it out and worry that some day, they’ll just cancel our account because they detected some type of fraud.

    • MentalGymnastics@sh.itjust.worksEnglish
      0·
      8 months ago

      Holy, this is insane. Your are complaining about the excellent customer service they provided to you? Your making up some delusion that they will claim you frauded them and suspend your account? It’s absolutely insane I’m sorry. I can just tell your some know it all who thinks they’re better than those trying to help them. Your customer support agent was trying and did successfully help you and you belittle them for having trouble adding up the total. For all you know it could have been there first solo day on the job. You act like you’ve never made a single mistake.